knowledgebase

The latest WHMCS has removed bank details from PDF invoices.

Bank details can be added to the Payment apps which appear on the online invoices, but disappear on the PDF download versions.

There is a way to manually add the details to the invoicepdf.tpl file but a temporary measure is to add the bank details to the notes sections.

Put bank details in notes sections

The bank details will display at the bottom of the invoice.

If you are using WHMCS then you will know that following the latest update you can no longer edit the invoice.

We hope the next update will rectify this but in the meantime below is a work around.

Steps in phpMyAdmin

1. Go to phymy admin
2. Find the database
3. Go to tblinvoices
4. Find the invoice you want to edit (You can use the filter at the top)
5. Locate the invoice by the id column and make a note of this.
6. Run the following sql

sql
UPDATE tblinvoices
SET status = ‘Draft’
WHERE id IN (12345, 12346, 12347);

Replace 123 with the invoice ID.

Once the invoice is back into draft you can edit the details.

We await the next WHCMS update for this to be reverted back.

Contact me if you get stuck.

The quickest way to create a brand new WordPress website is by using Softaculous.

Softaculous is a web app that automatically creates a database and loads up the WordPress files for you so you are ready to begin.

All you have to do is to fill in a few details and let it run.

Login into cPanel

Go to the bottom of cPanel where you will find softaculous.

Select Install

Select https:// then create a new sub directory such as /dev/

Enter site name and site description

Admin Username and Password (this will be your WordPress login, so do not use Admin, use a longer unique Username and difficult password)

Add your email address that you want to use to login and receive emails

Go to advanced and change the Database name to something other than wp

Before you click install, make sure you add your email address so you get the details.

Click install.

There you will have created your first WordPress website.

Login to cPanel and go to the emails section.

1. Spam Filters: Select spam box feature, or make sure this is switched on.
2. Saves spam: This feature will save emails that are above the spam threshold set by the server. Some emails are flagged as spam but they could be legitimate customer emails which you do not want to lose.
3. Access spam folder: Click on your trash,junk folder to check if an email has been sent to junk

Ensure junk is deleted off the server regularly.

How to create a catch-all email address in cPanel

We set the ‘catch all’ feature so that any email address to the domain will be delivered i.e. if a customer has mispelt the first part of the email the email will still be delivered.

Go to the Default Address in cPanel.

Follow these steps:

Login to cPanel and go to the Email section

1. Log in your cPanel account.
2. Navigate to Email section and select > Default Address menu:

3. Select the domain in the dropdown menu.

4. Check Forward to email address and enter the email address. Select Change to complete.

That is now set up. If you wish to cancel this then come back to this page and remove the catch all.

Need any further help? Contact us.