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knowledgebase

The knowledgebase is designed to offer technical, design and general information and we also have FAQs.

Knowledgebase

WordPress

How to create a WordPress website

The quickest way to create a brand new WordPress website is by using Softaculous.

Softaculous is a web app that automatically creates a database and loads up the WordPress files for you so you are ready to begin.

All you have to do is to fill in a few details and let it run.

Login into cPanel

Go to the bottom of cPanel where you will find softaculous.

Select Install

Select https:// then create a new sub directory such as /dev/

Enter site name and site description

Admin Username and Password (this will be your WordPress login, so do not use Admin, use a longer unique Username and difficult password)

Add your email address that you want to use to login and receive emails

Go to advanced and change the Database name to something other than wp

Before you click install, make sure you add your email address so you get the details.

Click install.

There you will have created your first WordPress website.

Emails

How to use Spam Assassin

Login to cPanel and go to the emails section.

  1. Spam Filters: Select spam box feature, or make sure this is switched on.
  2. Saves spam: This feature will save emails that are above the spam threshold set by the server. Some emails are flagged as spam but they could be legitimate customer emails which you do not want to lose.
  3. Access spam folder: Click on your trash,junk folder to check if an email has been sent to junk

Ensure junk is deleted off the server regularly.

Hosting

How to configure an email account in Windows

How to create a catch-all email address in cPanel

We set the ‘catch all’ feature so that any email address to the domain will be delivered i.e. if a customer has mispelt the first part of the email the email will still be delivered.

Go to the Default Address in cPanel.

Follow these steps:

Login to cPanel and go to the Email section

1. Log in your cPanel account.
2. Navigate to Email section and select > Default Address menu:

3. Select the domain in the dropdown menu.

4. Check Forward to email address and enter the email address. Select Change to complete.

 

That is now set up. If you wish to cancel this then come back to this page and remove the catch all.

Need any further help? Contact us.

Emails

How to configure an email account in Windows

We set the ‘catch all’ feature so that any email address to the domain will be delivered i.e. if a customer has mispelt the first part of the email the email will still be delivered.

Go to the Default Address in cPanel.

Follow these steps:

Login to cPanel and go to the Email section

1. Log in your cPanel account.
2. Navigate to Email section and select > Default Address menu:

3. Select the domain in the dropdown menu.

4. Check Forward to email address and enter the email address. Select Change to complete.

That is now set up. If you wish to cancel this then come back to this page and remove the catch all.

Need any further help? Contact us.

Hosting

How do I access my control panel?

Managing a dedicated server involves tasks such as initial setup, ongoing maintenance, security measures, and monitoring to ensure optimal performance and security. Here’s a guide on how to manage a dedicated server:

  1. Initial Setup:
  • Provision the server: Purchase or lease a dedicated server from a hosting provider or data center.
  • Choose an operating system: Select the operating system (OS) that best suits your needs, such as Linux (e.g., Ubuntu, CentOS) or Windows Server.
  • Configure network settings: Set up networking configurations, including IP addresses, DNS settings, and firewall rules.
  1. Remote Access:
  • Use remote administration tools: Access the server remotely using tools like SSH (for Linux) or Remote Desktop Protocol (RDP) (for Windows).
  • Secure remote access: Ensure secure remote access by using strong authentication methods like SSH keys or VPN connections.
  1. Security Measures:
  • Install security updates: Regularly apply OS updates and patches to address security vulnerabilities.
  • Configure firewall: Set up a firewall to control incoming and outgoing traffic, and only allow necessary ports and services.
  • Implement security software: Install antivirus, intrusion detection/prevention systems, and other security tools to protect against malware and unauthorized access.
  • Harden server configurations: Follow security best practices to configure the server securely, such as disabling unnecessary services, limiting user permissions, and using encryption where appropriate.
  1. Monitoring and Performance Optimization:
  • Monitor server health: Use monitoring tools to track server resource usage (CPU, memory, disk, network) and detect performance issues or anomalies.
  • Optimize performance: Configure server settings and applications to maximize performance, such as adjusting resource allocation, optimizing database settings, and caching frequently accessed data.
  • Implement backups: Regularly back up critical data and configurations to prevent data loss in case of hardware failures, accidental deletions, or security breaches.
  1. Regular Maintenance:
  • Perform routine maintenance tasks: Schedule regular maintenance activities, such as disk defragmentation (for Windows), disk cleanup, log rotation, and database optimization.
  • Monitor logs: Review server logs for errors, warnings, and security-related events, and take appropriate actions to address any issues identified.
  • Update software: Keep server software up to date by installing patches, updates, and new releases to address bugs, security vulnerabilities, and performance improvements.
  1. Disaster Recovery Planning:
  • Develop a disaster recovery plan: Create a plan outlining procedures for restoring server functionality in case of disasters such as hardware failures, data corruption, or cyberattacks.
  • Test backups and recovery procedures: Regularly test backups and recovery procedures to ensure data integrity and verify that systems can be restored effectively in case of emergencies.

By following these steps and staying proactive in managing your dedicated server, you can ensure its security, reliability, and optimal performance for your business or organization.

Customer Support

How can we help? Contact us directly for help and assistance.